Once we have received notification from Kodex, our team will initially respond within 96 hours. If you have submitted a subpoena, court order, or search warrant, please allow us up to 30 days for our team to respond with the documents requested.

To help expedite your request, please give us as much detailed information as you are able to provide us with. This includes, but is not limited to the phone number(s) being called to as well the phone number(s) used to call from, a specific date/date range and the approximate time the call(s) took place.

We do not provide any user information without a legal request. Once your requested document(s) have been received, our team will search our database to determine if our services were used. If matching records are found and the legal document is accurately filled out, we can then release the records you have requested.